FAQ - FIND THE ANSWERS YOU NEED

STOCK

Are all your wheels in stock? Yes! (for delivery) We only advertise wheels we have in our warehouse. We don't like the idea of selling something we can't get. If you don't see the wheel in stock, it means we don't currently have it to hand but can order it if you are happy to wait. Please note we don't stock every vehicle fitment/size/colour in our showroom.

Do you have a showroom? Yes, we have a showroom in Bushmills, perfect for browsing and getting some expert advice. We stock all of our products in Bushmills, however, sometimes we will require certain fitments for certain vehicles to be transferred overnight from our other depots.

DELIVERY

When will my new wheels be delivered? We aim to get all orders to you within 3 working days (estimated) Once we ship, you'll get an email from Palletways.

Which delivery company do you use? We use Palletways tracked delivery, you will receive email and text updates from Palletways. Please ensure you leave a mobile number instead of a home/office number and also your most up to date email address. You will be given a tracking number that you can follow online.

Do I need to be home to receive the delivery? Ideally yes, to sign for them, but if you're happy for them to be left in a safe place, this can be arranged at your discretion with Palletways. Palletways will text you with a 2 hour delivery slot on the morning of delivery. We will not be held responsible for any time taken off work to receive deliveries, therefore we will not be reimbursing any costs of taking time off work. Although we have strict procedures in place to avoid delays, sometimes they are inevitable, especially once your order has left our warehouse. We are not responsible for delays due to our courier. No delivery dates are guaranteed.

INSURANCE & MOT

Will the wheels affect my insurance or MOT status? Legally, no. Everything we provide will be MOT & insurance compatible and weight rated, therefore insurance will not be affected.

Do I need to let my insurance company know that I've fitted them? We recommend telling your insurance company that you've fitted them in case you wanted to cover them in your insurance premium. Naturally, insurance companies will charge extra for this cover.

ORDERING PROCESS

What is the ordering process? Once you have placed an order on the website, you'll receive an email confirmation plus a further 'top tips' email, please read the info as it could save many headaches. Shortly after, we will give you a call to confirm your order. As our packages are very niche, we'll sometimes need to confirm the stud pattern and specifications of your particular vehicle. This info is not always readily available with a registration check, especially if you have upgrades. If you have a Citroen Relay, Fiat Ducato or Peugeot Boxer, we may need you to check your stud pattern to confirm 5x118 or 5x130 before we ship (check your emails)

Can I call you to place an order? We can't take orders or payment over the phone (for your financial safety and ours) but if you want to email us and provide us with all the details we need, we can email you over an invoice to pay.

ORDER COLLECTION

I've placed an order online, can I come and collect it? Yes, we can arrange collection. Get in touch to let us know a preferred collection date. Please do not arrive without confirming the stock is ready for collection. We need at least 24 hours notice to process your order.

ORDER RETURNS

What happens if I want to return the wheels? If you change your mind and would like to return your purchase, we can arrange collection and offer a refund (if they haven't been fitted onto your vehicle or driven on) There will be a 10% restocking fee if you have simply had a change of heart. IF YOU MOUNT IT, YOU OWN IT! Any wheels that have been fitted to a vehicle are non-returnable.

Check your order for errors before fitting. Check the condition of the wheels upon arrival.
All damages must be notified within 48 hours of delivery by emailing orders@roguealloy.co.uk (including sending photos)
If there is damage, we will offer an exchange. The wheel/s will be collected and once back to us, we will reissue new ones.

Check your order for errors before fitting. Check the condition of the wheels upon arrival.
All damages must be notified within 48 hours of delivery by emailing info@bricconealloys.com (including sending photos)
If there is damage, we will offer an exchange. The wheel/s will be collected and once back to us, we will reissue new ones.

UP-PLATING

Up-plating a van involves increasing its maximum permissible weight, allowing it to carry heavier loads legally and safely. If you plan to up-plate your van in the future, please inform us so we can ensure the load rating on your wheels is sufficient.

VEHICLE MODIFICATIONS

Do I need to make any modifications or lift my van in order for the wheels to fit? No, all of our packages are a direct fit with a no-hassle, no-nonsense setup.Everything must fit, without rubbing and without any cutting necessary. If you have amended your vehicle from factory, we will need

STUD PATTERN
What is a stud pattern? A vehicle's stud pattern, also commonly known as bolt pattern, bolt circle, lug pattern or PCD (pitch circle diameter) is determined by the diameter of a circle which runs through the centre of a wheels stud holes. Generally, there are 4, 5 or 6 stud holes. The stud pattern of any wheel or hub with an even number of holes can be measured from the inside of one hole directly across to the outside of the hole opposite. There is a video at the bottom of this page to give you more details on how to confirm your stud pattern.

PRICING

Do you offer trade discounts? Yes, get in touch via info@bricconealloys.com to see what we can do for your vehicle business.

Do you price match? No, as there are a lot of companies offering a drop-ship service with stock that isn't theirs. We have our stock to hand and therefore can offer a more efficient service.

Do you offer price protection? No, we do not offer a price protection policy.

BOLTS & LOCKING BOLTS (OR NUTS)

We cannot accept damage to your vehicle if you do not use the wheel bolts provided.

WHEEL CLEANING

What shall I use to clean my wheels? Most cleaners will do more damage than good. You need a PH neutral, acid and alkaline free. (Acids and alkalines will cause corrosion of the metail)

Rogue Alloy have created their own Rinse, which is PH7.2. This cleaner has been designed and tested, and will not harm your wheels.

Care instructions: SPRAY LIBERALLY ON YOUR WHEELS, ALLOW TO SIT FOR 30 SECONDS THEN RINSE. DO NOT USE ON HOT WHEELS. The wheel and nut/bolt metal will corrode if you don't use a pH-neutral cleaner.

WHEEL WARRANTY

Do your wheels come with a warranty? All of 'Rogue Alloy' wheels are tested to the highest standard and come with a lifetime warranty, so if you crack one, we'll replace it at no cost. To activate the warranty, you'll need to post a photo of your wheels on Google or Facebook. It's a free, lifetime, structural warranty which covers against buckles and cracks. It doesn't cover you against kerbing, cleaner corrosion or vandalism.

INFO@BRICCONEALLOYS.COM